The client is an international fast-casual restaurant chain founded in 1975. The client has over 1,500 restaurants in 37 countries.
The client was looking for a way to hire top candidates for the General Manager position.
The General Manager is responsible for all restaurant operations, including managing staff; purchasing food, supplies, and equipment; and dealing with suppliers and vendors.
The General Manager also oversees the maintenance and upkeep of the dining areas, kitchen, and exterior grounds of the restaurant; scheduling, budgeting, accounting, payroll, and other financial matters; promoting and advertising; and dealing with legal and regulatory issues.
Shaker collaborated with the client to create a tailored Virtual Job Tryout that allows candidates to experience the typical responsibilities of the restaurant General Manager while measuring key competencies.
The Virtual Job Tryout assessed candidates on whether they fit the company culture; their prioritization, delegation, and problem-solving skills; situational judgment; work history; and work style.
The custom realistic job preview communicates the client's unique history and culture while the problem-solving exercise allows candidates to try their hand at using the types of reports and schedules managers use in the challenging context of a poorly performing restaurant.
Individuals who scored highest on the Virtual Job Tryout performed better on the key performance indicators and had higher overall customer satisfaction ratings at their restaurants compared to those with the lowest scores. Highlights include:
- 28% higher manager performance scores
- 10% better restaurant KPIs
- Higher sales and profit metrics
- Higher customer satisfaction rating
"Very in depth! I loved the guest, and team member scenarios. I appreciated the realistic role plays that were included in the modules as well."
“The system was easy to use and walked you through everything nicely. The questions were realistic and relatable.”
“The tryout had an unexpected error. Easy to restart where I was in the module. I love the questions and flow of the tryout. It would be better if it was mobile or tablet friendly.”